- Bell Tv Retention Deals
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- Got a reasonable deal for everything, mobile, internet and home phone as well as tv
- Bell cell phone retention plan
AndrewW Member Mar pm said by Gone : Was the person on the phone actually going to schedule your disconnection? I was told there is no more scheduling of a disconnection. The person I spoke to said he could do it on the spot but advised me to wait to the last day of the billing cycle for each of my 3 services and call in on that last day. The disconnect happens only when you make the call and it happens immediately. As for retentions, when I asked he said he was a general CSR and there were no more retention deals. I should point out that I have now tried this twice with the same response each time.
Gone Premium Member Mar pm Right, there is no more scheduling for disconnection, but it has been my experience that every company will transfer you over to someone else to do the actual disconnection, and that the department they transfer you also has the same power as a loyalty or retentions department. AndrewW Member Mar pm said by Gone : Right, there is no more scheduling for disconnection, but it has been my experience that every company will transfer you over to someone else to do the actual disconnection, and that the department they transfer you also has the same power as a loyalty or retentions department.
I've done this three ways now with the same result.
The first time was by calling BELL and pressing 1,1,3,3 which in the past led directly to retentions. Now you get a run-of-the-mill CSR who may have a snarky attitude. The second time I went through billing. At no time did they attempt to retain my business by offering some sort of deal both indicating that the amount I was paying was correct and they could terminate my services immediately if I so desired.
Just to make sure I tried for a third time just now.
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Again I went through the billing department. After a very lengthy wait, the CSR came on the line and was quite friendly for a change. He said he could terminate my service immediately as could anyone else in the billing department and this change in procedure has been in effect for quite a while. Initially, I shared your sentiment. That's why I posted up my experience here. HiVolt Premium Member Mar pm I find it strange that they wouldn't extend any offers to lock in a customer for another contract. Gone Premium Member Mar pm said by HiVolt : I find it strange that they wouldn't extend any offers to lock in a customer for another contract.
That's why I think there has to be something more to this. It could perhaps be something specific to the OP's account, or even the area where they live. Bell is weird like that.
Bell Tv Retention Deals
Fibetech Member Mar pm Retention is a department on its own that any agent can transfer you to if you want to process a cancellation of your services. AndrewW to Gone Member Mar pm to Gone said by Gone : said by HiVolt : I find it strange that they wouldn't extend any offers to lock in a customer for another contract. There are no account issues that I am aware of. You mention Bell's policy of being area specific as to the deals it offers. I can attest to this with my cottage Bell account. It has gone through the roof the last couple of years.
I use to be able to always get some sort of deal for the cottage service.
Switch to the best TV service and Canada’s fastest ranked Internet today.
Not any more! As a result most of my neighbours have abandoned their Bell land-line and are relying strictly on their cell service. I will be following in their footsteps soon! However in Toronto, it's been my experience that Bell would always compete with Rogers. From my present predicament, it appears not to be the case anymore.
Got a reasonable deal for everything, mobile, internet and home phone as well as tv
The only thing I can think of is that Bell has zero spare capacity in my area. I've been told in the past that my Stinger is full and there are no spare ports. Perhaps this is why they feel zero need to retain any customer in my area. It looks like I am doing them a favour by leaving and opening up some ports on their Stinger. By switching to Rogers for less than half the price Bell is charging me now, I am more than happy to oblige.
AndrewW to Fibetech Member Mar pm to Fibetech said by Fibetech : Retention is a department on its own that any agent can transfer you to if you want to process a cancellation of your services. What is the basis for your information? Are the agents I have spoken to lying to me? Fibetech to AndrewW Member Mar pm to AndrewW Well we have a retention department in my site so I know a lot of agents in that department I don't think they are lying to you? AndrewW to Gone Member Mar pm to Gone said by Gone : The "account issue" might be something internal to Bell and not at all anything that could be your fault.
If Bell doesn't wish to give me an extension offer that's fine with me. I have no problem switching to Rogers. It's just that I was told there was no more retention department and Fibetech claims there still is. Presumably some 'special' customers are still getting preferential treatment while others are being shown the door! Gone Premium Member Mar pm I agree, being lied to isn't cool no matter what the reason.
AndrewW Member Mar pm said by Gone : I believe you are legally entitled to request all of the notes and logs of any interactions you have with Bell. How do you do that? Gone Premium Member Mar pm. AndrewW Member Mar pm Thanks! I think I will give it a shot. AndrewW to Fibetech Member Mar pm to Fibetech said by Fibetech : Maybe see if billing can help reduce your bill by cutting out some of the add ons that you may no longer need?
Reduce my services? Are you kidding me? What do you want me to reduce? I get seriously peeved when I hear people on this forum claim that they are getting Gigabit Fibe plus basic TV for half of what I am paying. The only reason I haven't left Bell to date has been my vain hope that I would soon be able to join their ranks as a Gigabit Fibe customer at a similar price.
However what my experience has taught me is that this hope is indeed vain. I am most likely in an area where Bell feels it can charge exorbitant rates without any complaints. They are mistaken. This is a significant upgrade in service at a significant reduction in cost. This is indeed something I am looking for. AndrewW to spartan Member Mar pm to spartan said by spartan : i dunno about bell, but i had similar situation with rogers. I am thinking about doing a CRTC complaint over Bell's new disconnection policy and how difficult Bell makes it for a customer in a triple play to leave them and get the full benefit of the services they paid for as Bell refuses to refund any monies paid for but unused.
AndrewW to cablesmurfet Member Mar pm to cablesmurfet said by cablesmurfet : I had trouble cancelling my Bell services last year.
Bell cell phone retention plan
I'm thinking about that possibility as well as I have Shaw Direct at the cottage with no issues and Shaw has been an absolute joy to deal with in comparison. I even have a spare receiver. However, I have been reluctant to go with a third party internet provider in the city over service issues some people have reported.
Fibetech to AndrewW Member Mar pm to AndrewW I understand the frustration but remember that all companies have promotional prices when you first sign up that expire after a period of time. What Shaw services do you have? Please select your current Shaw services. Enter your location to confirm service availability. Confirm Changes. Your cart will be emptied and product and pricing will be updated to match your new information.
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